Refund policy

Return & Exchange Policy

• Refunds and returns are not available.

• Exchange is only applicable for damaged, defective, or incorrect items.

• Exchange requests must be made within 2 days of receiving the order.

• Clear photos or a video of the issue may be required for verification.

• The replacement parcel will be dispatched first.

• Exchange will only be completed when the original item is handed over to the courier rider at the time of delivery of the replacement parcel.

• If the original item is not returned, the exchange request will be canceled.

• Items must be unused and in their original packaging to qualify for exchange.